Conflict Essentials

The ability to effectively navigate inevitable workplace conflict is an essential skill set for leaders at every level of organizations. Goal Success’s Conflict Essentials Solution offers a highly impactful, engaging and results-oriented development experience for the critical skill set of effectively navigating conflict. This one and a half day training solution is comprised of 90% skills practice, observation, and feedback. Leveraging insight from the Thomas-Kilmann Conflict Modes Instrument (TKI), participants select from a wide variety of customized conflict scenarios to practice and receive feedback on - providing the opportunity to develop the specific skill sets they most need to improve.

Every Conflict Essentials solution is customized to the organization implementing it, ensuring the highest degree of relevance and impact. This solution can either be delivered by expert Goal Success facilitators, or by in-house trainers - after a comprehensive train-the trainer session. The Conflict Essentials solution includes:

Design and Development Consulting

• A comprehensive needs analysis to determine required:
  • Course content
  • Facilitator Certification
• Course content customization
  • Level I, II or III

Conflict Essentials Customization

• Participant materials customization
• Facilitation resource customization

Conflict Essentials Trainer Certification

• Two day train-the-trainer program
• Co-facilitation with observation & comprehensive feedback
• On-going client trainer development
• DVD review
• Peer review assessment materials

Conflict Essentials Delivery Support

• Facilitation resources kit
  • Custom facilitators guide
  • Custom facilitation DVD’s
  • Conflict Essentials PowerPoint slides
  • Conflict Essentials posters
  • DVD recording and playback equipment
    • DVD cameras, microphones, tripods, cables, etc.
• Participant Materials
  • Pre-work Kit
  • Conflict scenario library
  • Participant work books
  • Conflict Essentials participant Tool Kits
  • Access to Goal Success Conflict Essentials support website