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Front-line Development

Our most successful client organizations recognize the value of investing in their front-line manager populations. Whether it’s technically-skilled individual contributors transitioning into a management role, or more seasoned front-line manager, developing leadership skills builds a foundation of human capital.

OUTCOMES AND BENEFITS

  • Understand skills and characteristics expected of Front-line managers
  • Develop increased self awareness and understanding of how others may perceive you
  • Better appreciate and leverage individual differences
  • Share best practices and learn from peers
  • Build and expand networks within the organization
  • Develop active listening and developmental feedback skills
  • Learn new methods of motivating, recognizing, and rewarding our teams while driving for results
  • Learn skills to better prioritize important tasks and to manage to those priorities
  • Develop skills for having effective 1×1 conversations related to performance and behavioral issues, ranging from developmental conversations to progressive discipline
  • Gain insight into the different conflict modes and develop skills for handling conflict with employees, peers, and superiors
  • Gain a clearer understanding of the requirements to grow your career
  • Create a personal development plan


CONTENT HIGHLIGHTS

  • Conducting difficult conversations
  • Effectively managing conflict
  • Engaging in Successful 1×1s and Difficult Conversations
  • Senior Leader Engagement and participation


CUSTOMIZATION

  • Environment and Industry: From call centers to manufacturing, we tailor the program so it resonates with the population
  • Population: Interviews and focus groups ensure situations and examples that front-line leaders face on a daily basis
  • Instruments and Assessments: Our expertise with dozens of assessment tools enables targeted information most relevant to population
  • Skills practice: Development objectives are integrated with your organization’s leadership competencies and models
  • Hands-on Learning: Activities and simulations are engineered to reflect your organization’s real world operations
  • Delivery Support: Train-the-trainer and facilitation materials are created in concert with your Learning & Development guidelines