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Leveraging Conflict for Success™ gives participants the insights, tools, skills, and confidence they need to leverage the inevitable conflict they encounter.

Leveraging Conflict for Success™ helps participants:

  • Assess their current preferences, strengths, and weaknesses in dealing with conflict
  • Leverage short-term conflict to strengthen long-term relationships
  • Recognize how their behaviors may be contributing to conflict with others
  • Engage in productive conflict and develop flexibility to adjust their style to best match each conflict situation
  • Develop skills for engaging in difficult conversations with peers, direct reports, and senior colleagues

Leveraging Conflict for Success™ is an engaging and results-oriented development experience that empowers global business professionals to successfully leverage the inevitable conflicts they encounter.

The ability to effectively leverage workplace conflict is an essential skill for individuals at every level of an organization. While conflict in business is inevitable, some conflict is productive, generating needed discussions, solutions, and innovation. Other conflict is destructive, damaging relationships, hindering progress, and blocking results. Ensuring that the majority of conflict encountered is productive, and strengthens key relationships, is critical to success.

  • Thomas-Killman Conflict Mode Instrument®
  • Leveraging Conflict for Success Relationship MAP® to identify key stakeholders with whom to better manage conflict
  • Skills practice opportunities for effectively leveraging conflict in a variety of situations
  • TOP™ Feedback model for offering targeted and actionable feedback
  • Conflict Conversation Planning™ tool to prepare for conflict conversations

Thomas-Killman Conflict Mode Instrument® is a registered trademark of CPP

  • Increased skill and confidence to deal with conflict
  • Enhanced self-awareness and flexibility for behaving in ways that are most effective for each conflict situation
  • Awareness and skills to utilize every conflict as a unique opportunity to deepen key relationships

  • Average Class Size: 24
  • Length: 1 and 2 day options available
  • Facilitator to Participant Ratio: 1 to 7 available
  • Customizable: Yes


Leveraging Conflict for Success™ is available across the globe. The program has been successfully delivered in over 15 countries around the world. It is currently offered in English, Spanish, French, Portuguese, German, Cantonese, and Mandarin. Other languages are available upon request.

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GOAL SUCCESS BY DESIGN™

Leveraging Conflict for Success™ can be customized for your organization. Goal Success by Design™ is our process for developing customized client solutions to ensure ultimate relevance to your organization. Through deep insight into — and integration of — your organization’s structure, culture, language, business challenges, industry, and operating environment, we guarantee that our custom solutions meet your targeted objectives.

With Goal Success by Design™ we offer:

  • Program design customization, based on key organizational stakeholder input
  • Development of customized participant materials, including conflict practice scenarios specific to your organization
  • Inclusion of organization-specific content, modules, and senior leader guest speakers
  • Train-the-trainer solutions with ongoing support
  • Content licensing opportunities
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