Working in a Global Matrix

SITUATION / NEED

Goal Success custom-designed a one-day program to help Newell Rubbermaid’s global leaders in transitioning to a matrix organization structure. The program combines self-assessment instruments, facilitated discussion, skills practice, and a customized action planning tool (the MAP^TM). The program is currently being delivered in the U.S., France, South America, Hong Kong, Mexico, Canada, and Australia.

This highly interactive program provides leaders the opportunity to develop the behavioral skills needed to be successful in a matrix environment. Participants practice important skills such as using influence without authority, while sharing real-life matrix challenges with their peers. The integration of two self-assessments provides insight as to how conflict and interpersonal preferences can be used to strengthen relationships within the matrix structure. Participants also examine how different cultures in the global environment add an additional layer of complexity, making interpersonal and relationship skills even more important.

OUTCOMES AND BENEFITS

Participants in Newell Rubbermaid’s Working in a Global Matrix learn to:

• Effectively manage in a complex, changing, and fast-moving environment
• Get things done effectively without formal authority
• Effectively manage/work with multiple bosses with sometimes conflicting priorities
• Navigate conflict more effectively be flexing their preferred conflict behaviors
• Identify and improve the key relationships they need to leverage in the matrix organization

CONTENT HIGHLIGHTS

• Two self-assessment instruments to help participants identify their preferences and empower them to adjust their behavior to be more impactful in Newell Rubbermaid’s matrix environment
• The MAP^TM (Matrix Action Plan) tool which enables Newell Rubbermaid leaders to create a plan for leveraging the key relationships required for their success
• Senior leadership round-table discussions
• Influencing without authority skills practice activities
• Managing  globally: Understand the impact of cultural differences
• Peer consultation and network development

CUSTOMIZATION

Working in a Global Matrixwas customized for Newell Rubbermaid’s unique industry and global business environment. Through focus groups, and conversations with Newell Rubbermaid executives and our learning and development partners, Goal Success ascertained exactly the skill set that Newell Rubbermaid leaders require to be more effective in their matrix organizational structure. We also learned the industry and organization specific language required to make the content 100% relevant and realistic for the participants. Using this information, we were able to create content and practice situations that give participants the most important information and opportunities to prepare for the inevitable challenges and opportunities they face.