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Communicating Effectively

dell_logoSITUATION / NEED

GSC partnered with Dell to design a half-day program to help new managers better understand what is expected of them from a communications standpoint, and to develop the ability of new managers to communicate effectively with their direct reports in a variety of settings (1×1s, staff meetings, etc.). This program is currently part of Dell’s Global Development offerings.

OUTCOMES AND BENEFITS

This program enhances the ability of new managers to:

  • Build Trust
  • Communicate effectively in: Creating alignment, providing feedback, developing capacity and building ownership
  • Deliver consistent messages
  • Manage difficult conversations
  • Increase credibility through effective communication
  • Handle difficult communication situations at the individual and team level

CONTENT HIGHLIGHTS

  • Skill building for directing, coaching and developing others
  • Practice opportunities for communicating with direct reports in one-on-one and team settings
  • Guidance for creating alignment, providing feedback, developing capability and building team ownership
  • Understanding of the appropriate media/setting for the various types of communications required of a new manger
  • Tips and best practices  offered for for the most challenge communication new managers typically face
  • Planning for practicing the newly developed skills on the job

CUSTOMIZATION

This program was customized for Dell’s unique industry and global business environment. Through focus groups, and conversations with Dell managers, executives and our learning and development partners, Goal Success ascertained exactly the skill set that new mangers at Dell most need to develop. We also learned the industry and organization specific language required to make the content 100% relevant and realistic for the participants. Using this information we were able to create content and practice situations that give participants the most important information and oppprtunties to prepare for the inevitable challenges and opportunities they  face.